Have a question? Here's a few we get often. If you still don't have your answer, please feel free to contact the studio.
ARE YOUR CLASSES FOR ALL LEVELS? WHAT IF I CAN’T DO EVERYTHING?
That’s the beauty of indoor cycling and riding in the dark — you can ALWAYS take it at your own pace and control the intensity, speed and resistance.
WHAT IS THE BOOKING WINDOW?
You can reserve classes up to one week in advance. Our auto-pay pricing options allow you to reserve your bike up to two weeks in advance.
HOW DOES THE WAITLIST WORK?
When someone cancels a bike, the next person on the waitlist is automatically moved into the class and onto the bike that was canceled. You will receive an email immediately notifying you.
Please see our QUICK READ TERMS page for the full details on studio policies.
WHAT IF I WANT TO SWITCH BIKES?
To switch your bike after booking, you will need to cancel your existing reservation and then re-book the bike you prefer. You may also email the studio at email@example.com — if we have any open bikes, we’ll be happy to make the switch for you.
CAN I USE THE MINDBODY CONNECT APP TO BOOK AT CLASS? WILL IT LET ME PICK MY BIKE?
You can still use the MindBody Connect App to book a class, HOWEVER, you can not reserve your specific bike—one will be auto-selected for you.
IS THERE AN AGE OR HEIGHT REQUIREMENT TO RIDE?
You must be 14 years or older to take a BurnCycle class. If you are under 18 years old, we’ll need your parents to sign a consent form in person in studio. Riders must be over 4’10" to ride.
IS THERE A BEGINNER CLASS?
From time to time, we offer a class called SOAR101. But, if we're not offering it when you're looking to ride -don't worry! We have new riders in almost every class.
DO YOU REQUIRE CYCLING SHOES?
Require? NO. Our bikes allow you to ride with sneakers.
Recommend? YES. Cycling shoes offer a more secure position in the pedals enabling the cyclist to work much more efficiently. Pedal strokes become more powerful and allow you to target the correct muscle groups.
If you're not signed in at the exact start of class, you risk the chance of us giving away your bike to a walk-in or someone on the waitlist. If you're running late, you must call the studio to hold your bike. To preserve the experience and respect the ritual of the saddle room, we do not allow anyone to enter a class later than 5 minutes after the class has started. No exceptions.
DO YOU HAVE A SHOWER/CHANGING ROOM?
Unfortunately, we do not have a shower, but we do have bathrooms and a changing room. They’re fully equipped for both men and women. Towels, blow dryers, and an array of products are provided.
PRIVATE EVENTS + PARTIES
You know we LOVE a good party! Give us your thoughts and we'll let you know how we can make it a reality.