All SO FIT CYCLE clients must have a unique account with a valid e-mail and phone number to register for classes. Registration for classes may be done online, over the phone, or in-person at the studio.
If the class you want is full, add yourself to the wait-list. As bikes are canceled, the list moves up automatically and moves the next person onto the bike that was canceled. A notification email will be sent immediately.
If you sign up for the the wait-list, we assume you want to be added to class. Clients will be notified via email once they are added to class. You may be added to the class up to 3 hours prior to the class start time. You may remove yourself from the wait-list by visiting your account via our website. Remember, once you have been added to class, the same cancellation policy applies.
If you are not signed in at the start of class, your bike may be given away. If you are running late you MUST CALL the studio at 401-996-6107 and we will hold your bike for 5 minutes after the start of class time.
All classes must be cancelled 3 hours prior to class time to avoid a late cancel fee of $10 for monthly unlimited members or the loss of one class if you have a class package. To cancel your class, log into your account and select “My Classes.” You will then select which class you want to “unreserve.”
If you do not show up, a $14 no-show fee will be applied for monthly unlimited members or the loss of one class if you have a class package. No exceptions.
Bikes are released to waiting clients at the start of class if a client has not arrived and has not called to let us know they are running late.
If you are running late, please call 401-996-6107 and we will hold your bike for 5 minutes into the start of class. After 5 minutes, you will not be allowed into class and will be charged a late cancel fee or loss the class.
We are unable to accommodate switching between classes.
Early cancels are not refunded - the class is put back into your account for a future use.
All classes must be paid in full prior to reserving a class.
Water is $2 and will be charged to the client’s credit card if cash is not provided.
Gift cards are valid for SO FIT CYCLE classes only and cannot be converted into cash value.
If a client’s credit card is rejected for class, shoe or water charges, they must update their credit card information prior to being permitted to take another class.
All clients must sign a waiver in person prior to their first class.
You must be 14 years or older to take a SO FIT CYCLE class. If you are under 18 years old, we require your legal guardian to sign a consent form in-studio in person prior to riding. Riders must be over 4’10" to ride.
We do not allow unaccompanied minors to be left in the lobby during class. No exceptions.
If you must terminate your auto-pay membership contract due to prolonged illness/injury, moving, or other extenuating circumstances, we require 30 days advance notice.
All single and multiple class packages have expiration dates subject to change without notice.
SO FIT CYCLE is not responsible for any lost, damaged, or stolen items. All items left in the studio will be kept in lost and found for 1 month and then donated.