RESERVATIONS

  • All SO FIT CYCLE clients must have a unique account with a valid e-mail and phone number to register for classes. Registration for classes may be done online, over the phone, or in-person at the studio.

  • If the class you want is full, add yourself to the wait-list. As bikes are canceled, the list moves up automatically and moves the next person onto the bike that was canceled. A notification email will be sent immediately.

  • If you sign up for the the wait-list, we assume you want to be added to class. Clients will be notified via email once they are added to class. You may be added to the class up to 3 hours prior to the class start time. You may remove yourself from the wait-list by visiting your account via our website. Remember, once you have been added to class, the same cancellation policy applies.

  • If the wait-list is full, clients are encouraged to keep checking for availability or to choose another class time. We cannot add clients to the wait-list once it is full.

  • If you are not signed in at the start of class, your bike may be given away. If you are running late you MUST CALL the studio at 401-996-6107 and we will hold your bike for 5 minutes after the start of class time.

CANCELLATIONS

  • All classes must be cancelled 3 hours prior to class time to avoid a late cancel fee of $10 for monthly unlimited members or the loss of one class if you have a class package.

  • If you do not show up, a $14 no-show fee will be applied for monthly unlimited members or the loss of one class if you have a class package. No exceptions.

  • Bikes are released to waiting clients at the start of class if a client has not arrived and has not called to let us know they are running late.

  • If you are running late, please call 401-996-6107 and we will hold your bike for 5 minutes into the start of class. After 5 minutes, you will not be allowed into class and will be charged a late cancel fee or loss the class.

  • We are unable to accommodate switching between classes.

  • Early cancels are not refunded - the class is put back into your account for a future use.

CHARGES

  • All classes must be paid in full prior to reserving a class.

  • Water is $2 and will be charged to the client’s credit card if cash is not provided.

  • Gift cards are valid for SO FIT CYCLE classes only and cannot be converted into cash value.

  • If a client’s credit card is rejected for class, shoe or water charges, they must update their credit card information prior to being permitted to take another class.

WAIVER

  • All clients must sign a waiver in person prior to their first class.

MINORS

  • You must be 14 years or older to take a SO FIT CYCLE class. If you are under 18 years old, we require your legal guardian to sign a consent form in-studio in person prior to riding. Riders must be over 4’10" to ride.

  • We do not allow unaccompanied minors to be left in the lobby during class. No exceptions.

MISCELLANEOUS

  • If you must terminate your auto-pay membership contract due to prolonged illness/injury, moving, or other extenuating circumstances, we require 30 days advance notice.

  • All single and multiple class packages have expiration dates subject to change without notice.

  • SO FIT CYCLE is not responsible for any lost, damaged, or stolen items. All items left in the studio will be kept in lost and found for 1 month and then donated.